DOCUMENT:Q104594  08-AUG-2001  [winnt]
TITLE   :Tandberg Firmware Versions Required for Windows NT
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:3.1,3.5,3.51,4.0
OPER/SYS:
KEYWORDS:kbhw kbHardware

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The information in this article applies to:

 - Microsoft Windows NT Server version 3.1 
 - Microsoft Windows NT Workstation version 3.1 
 - Microsoft Windows NT Advanced Server, version 3.1 
 - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 
 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 
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SYMPTOMS
========

There are certain firmware revisions required for Tandberg tape drives to run
with the Tandberg tape driver supplied in Windows NT version 3.1. If the
firmware revision is out of date, you may receive the following error message:

   Fatal translation error on tape in Drive 1.

CAUSE
=====

Tandberg tape drives require a firmware revisions to be able to work correctly
with the backup program that comes with Windows NT.

RESOLUTION
==========

Tandberg tape drives require the following revisions:

   Tandberg 3660     08:15
   Tandberg 3820     04:08
   Tandberg 4120     04:08
   Tandberg 4220     05:10

There are several ways to determine the firmware revision on a Tandberg tape
drive. Some models have the revision printed on the back of the unit, others do
not. If it is not printed on the outside of the tape unit, it can be found on an
EPROM on the inside of the unit and may take the form

   966040 I04:12 92x7511

where 4:12 is the firmware revision number. If you do not know the firmware
revision and cannot find out what it is, please contact the manufacturer. If the
firmware revision is out of date, please contact the manufacturer and update the
firmware.

The manufacturer can be contacted at one of the following:

   Tandberg Data in Norway
   Kjeisasvelen 172
   P.O. BOX 133 Kjelsas
   N-0411 OSLO, Norway
   Fax + 47 22 95 13 55
   Phone 47 22 18 90 90
   Email: vimo@tdata.no

   -or-

   Tandberg Data, INC.
   2649 Townsgate Rd.
   Suite 600
   Westlake Village, CA 91361
   Phone (800) 258-8285
   Fax (805) 495-4186


Additional query words: prodnt

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Keywords          : kbhw kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search
Version           : WinNT:3.1,3.5,3.51,4.0

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