Activating, Inserting Object May Cause Word to Hang

ID: Q139777

The information in this article applies to:

Microsoft Word for Windows 95, version 7.0

SYMPTOMS

Word may hang (stop responding) either when you insert a link to a foreign object (any file that is not a Word document) or when you double-click a linked object to edit it. This problem occurs when the linked object is located on an NT server.

CAUSE

The object packager hangs and does not return focus to Word when it cannot activate the object.

STATUS

Microsoft has confirmed this to be a problem in Word version 7.0 for Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

After your system hangs, press CTRL+ALT+DEL to bring up the Task List, select Packager, and then click the End Task button. Switch to Word, save and close your document, and then exit and restart Word.

To edit the object, do one of the following:

Method 1: Open and edit the object in another program.

Method 2: Place the object file in a folder on the workstation, open

          Word, and reinsert the linked object.

KBCategory: buglist7.0 KBSubcategory: Additional reference words: GPF general protection gp Fault crash hang freeze stopped responding 7.0 word7 word95 hung crashed crashes crash hangs frozen froze winword

Keywords          : kbole
Version           : 7.0
Platform          : WINDOWS

Last Reviewed: February 6, 1998