Cannot Rename Normal.dot If Word Mail Is Running

 Last reviewed: August 5, 1997
Article ID: Q134896
The information in this article applies to:
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word 97 for Windows

SYMPTOMS

When you attempt to rename the Normal template while Word Mail is running, you receive the following error message: 

   Cannot rename Normal:  Access is denied.

   Make sure the disk is not full or write-protected
   and that the file is not currently in use.

CAUSE

When you compose a mail message, a session of Microsoft Word is opened in the background. When Word is active, it uses the Normal template and creates a temporary file for Normal.dot; therefore, you cannot rename the file.

WORKAROUND

To work around this problem, send your mail message and close Word before you rename the Normal template.

NOTE: You may also have to close Outlook or Exchange so that the Normal.dot temporary file is closed.

STATUS

This behavior is by design of Microsoft Word. 

Keywords          : winword word7 word95 word97 kbusage
Version           : 7.0 7.0a
Platform          : WINDOWS

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Last reviewed: August 5, 1997
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