ID: Q121593
The information in this article applies to:
When you print an envelope from Word 6.0 to an Epson LQ-510, the envelope may display blank in print preview, and it may also print blank.
This problem occurs because of an incompatibility between version 2.11 of the Epson printer driver (EP24.DRV) and version 3.1.4 of the Universal Printer Driver (UNIDRV.DLL).
Microsoft has confirmed this to be a problem in Word 6.0 for Windows. This problem was corrected in Word 6.0a for Windows.
To print the envelope correctly from Word 6.0, use these steps:
1. Open the Main Group in Windows Program Manager.
2. Double-click the Control Panel icon.
3. Double-click the Printers icon.
4. Highlight the Epson LQ-510 Printer and choose the Setup button.
5. Change the Paper Source to another setting (for example, change
Manual Feed to Tractor).
6. Choose the Options button.
7. Choose the Margins button.
8. Choose the Default button to change the margin settings.
9. Choose the OK button
11. Switch to your Word document.
12. From the Tools menu, choose Envelopes And Labels.
13. Choose the Envelope tab.
14. Choose the Options button.
15. Select the Printing Options tab.
16. Change the Feed Method to portrait.
13. Choose the OK button.
The envelope will now display and print correctly.
NOTE: Changing any of these settings is not necessary with Word versions 6.0a or later for Windows. The default settings will display and print the envelope correctly.
To obtain Word 6.0c, call the Microsoft Order Desk at (800) 360-7561 and request the Word 6.0c update. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm
Additional reference words: 6.0 winword lq510 epson envelope blank doesn't print word60a.exe patch custsales
Keywords : kbprint kbenvelope
Version : 6.0
Platform : WINDOWSLast Reviewed: February 6, 1998