Error Message Printing Envelopes to Citizen GSX-145 Printer

ID: Q90729

The information in this article applies to:

Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c
Microsoft Windows operating system versions 3.0 and 3.1

SUMMARY

If you use the Create Envelope command in Word for Windows to print an envelope to a Citizen GSX-145 printer, the printer feeds the envelope two or three inches, then a Windows Printer Error message occurs and the envelope does not print. This happens when you use the Citizen GSX-145 printer driver (CIT24US.DRV, version 1.0) supplied with Windows version 3.1.

This problem does not occur in Windows version 3.0.

To successfully print envelopes on a Citizen GSX-145 printer from Word for Windows, select the Citizen GSX-140 printer model instead.

MORE INFORMATION

The Windows Printer Error message ("Cannot write to LPT1:") occurs when the printer displays a "paper out" error.

For more information on printing envelopes to the Citizen GSX-140 printer, query on the following words in the Microsoft Knowledge Base:

   citizen and gsx and 140 and envelopes and winword

KBCategory: KBSubcategory: kbenvelope Additional query words: 2.0 2.0a 2.0a-CD word6 6.0 winword2 winword 2.0b 2.0c

Keywords          : kbprint kbenvelope 
Version           : 2.0 2.0a 2.0a-CD 2.0b 2.0c
Platform          : WINDOWS

Last Reviewed: February 6, 1998