File Send Command Unavailable Using Lotus Notes Mail

ID: Q119785

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

The Send and Add Routing Slip commands on the File menu in Word for Windows may be unavailable (dimmed) when you are using Lotus Notes 3.0 or 3.1 mail, even if Lotus Notes mail is working correctly and you chose to use Lotus Notes mail during Word Setup.

CAUSE

When Lotus Notes is running correctly, either or both of the following settings may be incorrect, which makes the Send and Add Routing Slip commands on the File menu unavailable in Word:

1. The Lotus Notes program directory is not part of the PATH statement

   in your AUTOEXEC.BAT file.

2. The MAPIVIM.DLL file is not located in your <WINDOWS>\SYSTEM

   subdirectory (where <WINDOWS> is your Windows program directory), and
   the following line is missing from the [Mail] section of your WIN.INI
   file:

      MAPIDLL=C:\WINDOWS\SYSTEM\MAPIVIM.DLL

WORKAROUND

1. Add the Lotus Notes program directory to the PATH statement in your

   AUTOEXEC.BAT file. For example, if your Lotus Notes program directory is
   C:\NOTES, you might change the PATH statement to the following:

      PATH C:\WINDOWS;C:\DOS;C:\NOTES

2. Place the MAPIVIM.DLL file in your <WINDOWS>\SYSTEM subdirectory, and

   add the following line to the [Mail] section of your WIN.INI file:

      MAPIDLL=C:\WINDOWS\SYSTEM\MAPIVIM.DLL

Note: The above workaround resolves the problem only if Lotus Notes already runs correctly. If Lotus Notes does not run correctly, the above workaround may not resolve your problem with Word until you resolve any problems preventing Lotus Notes from running.

The Lotus Notes products included here are manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kb3rdparty KBSubcategory: Additional reference words: winword 6.0 6.0a 6.0c email e-mail word6 electronic 3.0 3.0a 3.0b 3.0c 3.0d 3.1 winword

Keywords          : kb3rdparty kb3rdparty
Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: August 5, 1997