GP Fault after Pressing CTRL+Q and Choosing Format Frame

ID: Q118483

6.00 6.00a WINDOWS kbusage

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a
• Microsoft Windows operating system version 3.1

SYMPTOMS

If you use CTRL+Q to remove a frame from a picture, and then choose Frame from the Format menu while the picture is still selected, you may receive the following error message:

     Winword has caused a General Protection Fault
     in module WINWORD.EXE at 0030:39D8.

STATUS

Microsoft has confirmed this to be a problem in Word versions 6.0 and 6.0a for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

If you have removed the frame from the picture using CTRL+Q, deselect the picture. To format the picture, select Picture from the Format menu.

MORE INFORMATION

CTRL+Q is a shortcut key combination used to remove paragraph formats not applied by a style. If you have a framed picture selected and press CTRL+Q, this will remove the frame. The Frame option on the Format menu should not be available if the object is not framed.

KBCategory: kbusage KBSubcategory: kbframe Additional reference words: 6.00 6.00a gpf gp fault general word6 protection winword

Keywords          : kbframe 
Version           : 6.00 6.00a
Platform          : WINDOWS

Last Reviewed: February 6, 1998