GP Fault in OLE2.DLL when Starting Word

ID: Q108864

The information in this article applies to:

Microsoft Office for Windows, version 4.0
Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Excel for Windows, version 5.0
Microsoft Works for Windows, version 3.0
Microsoft PowerPoint for Windows, version 4.0

SYMPTOMS

If you are running under a beta (prerelease) version of Microsoft Windows version 3.1, the following error message may occur when you start Word for Windows:

   MSWORD caused a GP Fault error in OLE2.DLL.

CAUSE

Word 6.0 is designed to run properly on the retail release of Windows 3.1; Microsoft cannot guarantee the functionality of Word running under a beta build of Windows.

RESOLUTION

To determine whether you are running a beta version of Windows 3.1, switch to Windows Program Manager and choose About Program Manager from the Help menu. "Version 3.1" should display in the dialog box. If there is a period and any numbers following "3.1," you are running a beta version of Windows. Microsoft has received reports of this problem from customers running the following beta versions:

   3.1.068
   3.1.070
   3.1.071
   3.1.0xx

To resolve the problem, obtain the retail version of Windows 3.1. To obtain new or updated Microsoft products, call Microsoft End User Sales at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

KBCategory: KBSubCategory: Additional query words: 6.0 win31 gpf general protection excel word6 6.0a 6.0c winword powerpt w_office custserve

Keywords          : kbole
Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: February 6, 1998