GP Fault in Page Setup Dialog Box with Intel Faxability 2.0

ID: Q116307

6.00 6.00a 6.00c WINDOWS

 kb3rdparty

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Windows for Workgroups versions 3.11

SYMPTOMS

If your default printer setting is Intel Faxability 2.0 for Windows (appears as Faxability on FAXMODEM in the Print Setup dialog box), you may get a general protection (GP) fault in module WINWORD.EXE when you choose Page Setup from the File menu in Word for Windows.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

To work on the document, select a different default printer. Switch to the Faxability driver when you are ready to send the fax.

The Intel Faxability 2.0 for Windows product included here is manufactured by Intel, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kb3rdparty KBSubcategory: Additional reference words: 6.00 6.00a GPF hang hung crash crashed locks 6.00c locked frozen freezes crashing quit quits stopped crashes bomb bombs word6 bombed

 thirdparty third 3rd party fax ability fax-ability win31

winword wfw

Keywords          : kbprint kb3rdparty
Version           : 6.00 6.00a 6.00c
Platform          : WINDOWS

Last Reviewed: February 5, 1998