GP Fault Inserting Picture with ET 4000 Windows Video Driver

ID: Q110200

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

One of the following general protection (GP) fault messages may occur when you insert a picture in your Word for Windows document if you are using one of the ET4000 video drivers supplied with Windows for Workgroups version 3.1 (MMTLHI.DRV) or the ET4000 video driver supplied on the Dell OEM disks (VGA468.DRV):

   MSWORD caused a GP Fault error in VGA468.DRV.

   -or-

   MSWORD caused a GP Fault error in MMTLHI.DRV.

Microsoft has reproduced this problem at various resolutions (including 800 x 600 x 256, 640 x 480 x 256, 1024 x 768 x 256, large or small fonts) with both video drivers.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Add the following setting to your WINWORD6.INI file, located in the Windows directory:

   [Microsoft Word]
   BitmapMemory=0

For more information about the WINWORD6.INI file and for instructions on how to modify it, double-click the Help button on the Standard toolbar, then type "readme" (without the quotation marks).

For additional information about modifying WINWORD6.INI, do the following:

1. From the Tools menu, choose Macro.

2. From the Macros Available In list, select Word Commands.

3. Select ToolsAdvancedSettings from the Macro Name list and then

   choose the Run button.

4. In the Advanced Settings dialog box, choose the Help button.

MORE INFORMATION

For more information about ET4000 display support in Windows, query on the following words in the Microsoft Knowledge Base:

   et4000 and win31 or MMTLHI.DRV

KBCategory: kbhw buglist6.0c buglist6.0a buglist6.0 KBSubcategory: Additional query words: 6.0 et 4000 et-4000 caused 6.0a 6.0c gpf Tseng Boca VGA Cardinal Diamond Speedstar series Everex Viewpoint Metheus Premier Orchid Prodesigner II Sigma Legend STB Powergraph word6 colors 256-color winword

Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: February 5, 1998