How to Install Missing Word 2.0 Converter and Works Converter

ID: Q139869

The information in this article applies to:

SYMPTOMS

When you try to open a Word 2.0 or a Works word-processing file, the file appears as gibberish on the screen. Or, if you have Confirm Conversions At Open selected, when you try to open a Word 2.0 or Works file, no suitable choice appears on the Convert File From list.

CAUSE

When you installed Word, you chose to perform a Typical, Custom, or Compact installation. If you chose Custom, you may have cleared the Converters And Filters option. Some text converters are not installed with a Typical or Compact installation. 

Installed during Typical Setup        NOT installed during Typical Setup
------------------------------        ----------------------------------

Microsoft Excel                       Word for Windows 2.0
Word 6.0                              Word for the Macintosh 4.0-5.2
                                      Word for MS-DOS 3.0-6.0
                                      RFT-DCA
                                      Write
                                      WordPerfect 6.0
                                      WordPerfect 5.x
                                      Works for Windows 3.0
                                      Works for Windows 4.0
                                      WordStar

RESOLUTION

1. Quit Word.

2. Click the Windows Start button, point to Settings, and click Control 

   Panel.
3. Double-click Add/Remove Programs.

4. Click the Install/Uninstall tab.

5. In the list of installed software, select either Microsoft Word or 

   Microsoft Office.
6. Click Add/Remove.

7. In the Setup box, click Add/Remove button.

8. If you are using Office Setup, select Converters Filters, and Data 

   Access. Click Change Option.

   a. Select Converters. Click Change Option.

   b. Select the items you want to install.

   c. Click OK.

   d. Click Continue.

   e. When prompted by Setup, insert the appropriate disk or compact disc.

   The new component is installed.
9. If you are using Word Setup, select Converters and Filters. Click Change 
   Option.

   a. Click Converters. Click Change Option.

   b. Select the items you want to install.

   c. Click OK.

   d. Click OK again.

   e. Click Continue.

   f. When prompted by Setup, insert the appropriate disk or compact disc.

   The new component is installed.

WINDOWS NT

If you are running Word for Windows 95 on Windows NT, substitute the following steps for steps 1-5 above:

1. Quit Word.

2. From Program Manager, choose Run from the File menu.

3. Type a:\setup. Click OK. Insert Disk 1 of the Word Setup disks. Continue 

   with step 6 above.

MORE INFORMATION

For more information on exactly which components are installed during each type of Setup, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q116728
   TITLE     : Word for Windows 95: Files Installed During Setup

KBCategory:
KBSubcategory: kbconversion Additional reference words: word95 word7 7.0 howto garbage winword ntword wordnt 
Keywords          : kbinterop kbsetup kbconversion
Version           : 7.0
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: March 26, 1998