HTML Document Appears Blank After Opening

ID: Q126042

The information in this article applies to:

Microsoft Internet Assistant for Word, versions 1.0, 1.0z
Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

When you open an HTML document, it converts to an empty document.

CAUSES

Case 1: The Startup-Path statement in the [Microsoft Word] section of the

        WINWORD6.INI file includes a trailing backslash ("\" [without the
        quotation marks]) at the end of the path, or the Startup-Path
        statement is not in the WINWORD6.INI file. For example:

           Startup-Path=c:\msoffice\winword\startup\

Case 2: The command line for Word contains an /a switch. For example:

           C:\WINWORD\WINWORD.EXE /a

        The /a switch is use to start Word without any templates or add-
        ins.

Case 3: The shareware product WordWare installs an AutoOpen macro in

        Normal.dot that causes an HTML document to open as a blank
        document.

STATUS

Microsoft has confirmed this to be a problem in Internet Assistant for Word for Windows versions 1.0, and 1.0z. This problem was corrected in Internet Assistant version 2.0 for Word for Windows 95.

RESOLUTIONS

Case 1: Edit the WINWORD6.INI file, and remove the trailing backslash or

        add the correct statement so that the Startup-Path statement looks
        like this:

           Startup-Path=c:\msoffice\winword\startup

Case 2: Remove the /a switch from the command line.

Case 3: Use the Organizer to rename the AutoOpen macro.

KBCategory: kbusage KBSubcategory: Additional query words: 1.0z 1.0 iaword 6.0a 6.0c winword Internet ia word6 assistant blank empty gone nothing auto open

Keywords          : kbwdinternet 
Version           : 1.0 1.0z
Platform          : WINDOWS

Last Reviewed: February 6, 1998