IA: Unable to Open URL Address Http://www.compuserve.com

ID: Q139703

The information in this article applies to:

Microsoft Internet Assistant for Word, versions 1.0, 1.0z
Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

You cannot connect to http://www.compuserve.com when you use Internet Assistant, version 1.0. By contrast, you can connect to other URLs. This behavior occurs with Windows 95 only.

This problem occurs when you use CompuServe's Net Launcher to connect to the www.compuserve.com URL. This problem does not occur when you use other dial-up Internet services.

STATUS

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

Use another dial-up service, such as Windows 95 Dial-Up Networking.

For additional information about connecting to the Internet, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q133219
   TITLE     : Connecting to the Internet Using a Service Provider

KBCategory: kbusage KBSubcategory:

Additional query words: 1.0 1.0z internet assistant iaword winword compuserve compu serve net launcher http service provider cannot connect open launch start download load doesn't does not won't wont will not word95 word7 can't can not nothing stops responding unable not able

Keywords          : kbwdinternet 
Version           : 1.0 1.0z
Platform          : WINDOWS

Last Reviewed: February 6, 1998