Incomplete or Incorrect Output from Printer Shared over Novell

ID: Q117787

6.00 6.00a WINDOWS

 kbnetwork

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a
Microsoft Windows operating system versions 3.1, 3.11
Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you print from Word for Windows to a shared printer over a Novell network, the printout may contain "garbage" characters, any graphics in your document may print incompletely, or the document may fail to print. It may also drop characters.

You may be able to print successfully from other Windows-based applications such as Windows Write and Windows Paintbrush.

CAUSE

This problem may occur when your printer is connected to a network server using Novell NetWare if any of the following Novell printing options are set:

   Form Feed
   Enable Tabs
   Enable Timeout
   Enable Banner

WORKAROUND

Method 1: Use the Novell NetWare Printcon utility or Windows Control Panel

          (choose the Printers icon) to clear the Novell printing options
          listed above.

Method 2: (You must have supervisory rights or be a PrintServer Operator.)

          On the Novell Server, start PConsole, choose Print Server
          Information, choose the print server name, choose Print Server
          Configuration, choose Printer Configuration, choose the printer
          model, and increase the "Buffer Size in K" setting from 3K to
          10K.

MORE INFORMATION

For more information on troubleshooting printing problems with Novell NetWare, query on the following words in the Microsoft Knowledge Base:

   NetWare and debugging and windows and printing

The Novell products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

REFERENCES

Windows for Workgroups, NETWORK.WRI file, page 10

KBCategory: kbnetwork KBSubcategory:

Additional reference words: 6.00 6.00a   novell hp word6

winword laserjet postscript graphics pictures print-out

Keywords          : kbprint kbnetwork
Version           : 6.00 6.00a
Platform          : WINDOWS

Last Reviewed: February 5, 1998