Printing Problems with the IQ Engineering Font Cartridges

ID: Q87627

The information in this article applies to:

Microsoft Word for Windows versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SUMMARY

If you are running Microsoft Word for Windows in Microsoft Windows operating system version 3.1 and you are using the IQ Engineering font cartridges, you may experience problems with incorrect screen font or printer font substitution. Also, the cartridge name may not be displayed in the Print Setup dialog box.

This article provides information about the IQ Engineering font cartridges and troubleshooting information for the above problems.

MORE INFORMATION

Problems and Workarounds

1. The IQ Super Cartridges are not always listed as installed

   cartridges in the Print Setup dialog box. This problem occurs if the
   cartridge is not selected or if it is incorrectly installed. Use the
   installation instructions at the end of this article to reinstall and
   select the cartridge. Also, delete the WINWORD.INI file, which is
   located in the Word for Windows program directory.

2. Incorrect screen fonts may be used for some IQ Super Cartridge

   fonts. This problem occurs because the Super Cartridges do not
   provide matching screen fonts for their printer fonts. If you are
   using Super Cartridge 1 or 2, which contain bitmapped fonts, Word
   for Windows uses the closest matching screen fonts currently
   installed in Windows. As a result, the screen display of these
   fonts is not always "what you see is what you get."

   If you are using Super Cartridge 3, which contains scalable PCL-5
   fonts, and you have Hewlett-Packard (HP) Intellifonts or Adobe Type
   Manager version 2.0 or higher, matching screen fonts are available
   from IQ Engineering.

3. The IQ Cooper Black Super Cartridge font is sometimes substituted

   for internal printer fonts when the point size is above 24 points and
   the text extends to two pages or more. IQ Engineering is researching
   this problem. To print with the internal printer font instead of the
   IQ Cooper Black font, cut one-page selections of your document and
   paste them into a new document for printing as a series of one-page
   documents.

Information About Super Cartridges

IQ Engineering provides a wide variety of font cartridges for use with HP Series II and III printers, 100 percent-compatible PCL-4 and PCL-5 laser printers, and HP DeskJet printers.

IQ Engineering font cartridges come with software printer drivers (PCM files). When installed correctly, the Super Cartridges appear in the Cartridges list of the Print Setup dialog box. Use the following instructions to install your Super Cartridges:

1. In Program Manager, choose the Control Panel icon.

2. Choose the Printers icon.

3. Choose the Setup button, then choose the Fonts button.

4. In the HP Font Installer window, choose the Add Fonts button (the

   Add button in Windows version 3.0).

5. Place the IQ Engineering disk in your disk drive. In the Add Fonts

   box, type the drive letter for your disk drive (for example, type
   "B:\"). Choose the OK button.

6. Select your Super Cartridge and choose the OK button.

7. You should now see the Super Cartridge name in the Installed Fonts

   box.

8. Choose the Exit button to close the Font Installer window.

9. Select your Super Cartridge in the Cartridge box and choose the OK

   button. Choose the Close button, then close the Control Panel.

For more information about Super Cartridges, contact IQ Engineering at the following address and telephone number:

   IQ Engineering
   605 North Pastoria Ave
   Sunnyvale, CA 98486
   Phone: 800-765-3668
   Customer Service: 408-733-1661

The products included here are manufactured by IQ Engineering, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Reference(s):

"Microsoft Windows User's Guide," version 3.1, pages 201-205

KBCategory:    kb3rdparty

KBSubcategory: Additional query words: 2.0 2.0a 2.0a-cd 3.10 6.0 winword2

word6 troubleshooting   third party win3x winword

Keywords          : kbtshoot kb3rdparty
Version           : 2.0 2.0a 2.0a-CD 2.0b 2.0c
Platform          : WINDOWS

Last Reviewed: February 5, 1998