Scalable HP Fonts Show in Font Installer, Not in Applications

ID: Q81038

The information in this article applies to:

Microsoft Word for Windows versions 1.0, 1.1, 1.1a, 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SUMMARY

If you install scalable fonts using the Hewlett-Packard (HP) Font Installer and are using the MS-DOS SUBST command, you receive the following error message:

   PCL/HP Font Installer - Scalable printer font file not built!

You may have ignored this error message when it displayed because the scalable printer fonts appear to install correctly; they display in the installed font box of the HP Font Installer. However, these same printer fonts do not appear on the Font list of Microsoft Word for Windows or any other Windows-based application.

MORE INFORMATION

There are two causes of the above error message:

Bad data or missing headers have corrupted the font being used to create the printer file.
-or-
The MS-DOS SUBST drive was typed with an extra backslash character (\). For example, if you substitute "Z:" for "D:\PCLFONTS," the following line appears in your AUTOEXEC.BAT file:
```
      SUBST Z: D:\PCLFONTS
```

If you type "Z:\" (without the quotation marks) instead of "Z:" when prompted by the HP Font Installer to type the drive and path for the scalable screen font and scalable printer font, the Font Installer installs the scalable screen font correctly; but when it tries to create and install the scalable printer font, it displays the "Scalable printer font file not built!" error message.

If you use substituted drives for the printer font directory, you must NOT type an extra backslash at the end of the drive letter (for example, type "Z:" instead of "Z:\"). If the problem persists after you correct the substituted drive names, try using the actual path (for example, "D:\PCLFONTS" instead of "Z:").

If you are not using substituted drives and the above solutions do not work, the printer font file may be corrupt. Try installing the font from the original disk. If you don't have the original disk, contact the font manufacturer for an updated copy.

KBCategory: KBSubcategory: kbfont Additional query words: hppcl5a.drv IFW 6.0 6.0a 6.0c word6 winword winword2 1.x 2.x typeface w_win3

Keywords          : kbprint kbFont 
Version           : 1.x 2.x 6.0 6.0a 6.0c
Platform          : WINDOWS

Last Reviewed: February 6, 1998