ID: Q107144
The information in this article applies to:
This article describes the troubleshooting procedure you should use if the following error message occurs in Word for Windows:
Error: Cannot save or create the file. Make sure the disk
is not full or write protected.
To work around this problem, use the following steps:
1. On the File menu, click Save As.
2. From the Save File As Type list, select Rich Text Format, and choose OK.
Below is a list that contains possible causes for this error message and resolutions or workarounds for each cause.
1. Cause: You have not restarted your computer since installing Word,
so the SHARE settings in your AUTOEXEC.BAT (or CONFIG.SYS file, if
you are running MS-DOS version 4.01) file may be correct, but the
settings have not yet taken effect.
Resolution 1: Exit Word, exit Windows and restart your computer so
the correct SHARE settings can take effect. Microsoft recommends
that you use the following SHARE parameters:
/L:500 /F:5100
For example the complete statement would read:
C:\DOS\SHARE.EXE /L:500 /F:5100
For more information on the SHARE settings you should use with
Word, query on the following words in the Microsoft Knowledge Base:
share.exe and 6.0 and word and windows and setup
Resolution 2: Update to Word for Windows 6.0c or later
If you are using Word 6.0a and operating Windows in the 386 Enhanced
mode, VSHARE.386 replaces the need to load the MS-DOS SHARE utility. To
obtain Word version 6.0a see the section below titled, "How to Obtain
the Word 6.0a Patch."
2. Cause: You may actually have insufficient disk space to save
the file.
Resolution: Check the drive where you want to save the file to be
sure it is not full. While you are checking for available disk
space, you should also check for and delete any extraneous
temporary (.TMP) files.
3. Cause: You are running MasterWord or other third-party add-in
programs that conflict with Word. There are two versions of
MasterWord. MasterWord 2.0 causes this problem. For more information on
updating MasterWord query: "Alki Software MasterWord available" in the
Microsoft Knowledge Base.
Workaround: Exit Word, then restart with the /a switch. For more
information on this switch, see the "Starting Word Without Loading
Global Items" section at the end of Chapter 10 in the "Microsoft Word
User's Guide."
4. Cause: The TEMP setting in your AUTOEXEC.BAT file points to an
invalid location or to a drive with less than 6 to 8 MB available
disk space.
Resolution: Modify the SET TEMP line in your AUTOEXEC.BAT so it
defines a valid location with at least 6 to 8 MB available disk
space.
5. Cause: Microsoft has received several reports that older versions
of Adobe Type Manager (ATM) conflict with Word 6.0.
Workaround: To rule out this cause, exit Word, turn off ATM,
and then exit and restart Windows. If the error message does not
recur when you run Word, your older version of ATM may be causing
the "Cannot Save File" error message. Phone ATM technical support
for more information.
6. Cause: You loaded SHARE.EXE in the upper memory area using an upper
memory manager (such as QEMM) other than the MS-DOS EMM386.EXE.
Note: You should not have a problem running SHARE in upper memory
when you use the MS-DOS EMM386.EXE upper memory manager and the
MS-DOS LOADHIGH command.
Workaround: Microsoft has received several reports that the "Cannot
Save File" error message no longer occurs if you load SHARE in
conventional memory instead of upper memory. To do this, remove
"LOADHIGH" or "LH" from the SHARE.EXE line in your AUTOEXEC.BAT
file. For example, change this line:
LOADHIGH C:\DOS\SHARE.EXE /L:500 /F: 5100
to the following:
C:\DOS\SHARE.EXE /L:500 /F: 5100
Note: Microsoft does not support the mixing of load high methods.
You should not use the MS-DOS LOADHIGH command when you run a
third-party upper memory manager such as QEMM.
7. Cause: Your EMM386.EXE settings are incorrect.
Resolution: Make sure you are using correct EMM386.EXE settings.
For example, change "EMM386.EXE RAM 2048" to "EMM386.EXE NOEMS".
For information about EMM386.EXE settings, refer to your MS-DOS
documentation.
8. Cause: You have more than one SHARE line in your AUTOEXEC.BAT
or CONFIG.SYS.
-or-
You have a SHARE line in both your AUTOEXEC.BAT and CONFIG.SYS
file.
Resolution: Remove all but one SHARE line from your AUTOEXEC.BAT
or CONFIG.SYS file.
9. Cause: The FILES or BUFFERS settings in your CONFIG.SYS file may be
too low.
Resolution: Set FILES=60 in your CONFIG.SYS file unless you
have a software application that requires a higher setting. Set
BUFFERS=10 in your CONFIG.SYS file if you use SMARTDRV.EXE. Using a
high number of buffers with SMARTDRV will decrease efficiency. If you
are not using SMARTDRV, set BUFFERS=30. More buffers may improve disk
access times but will use more conventional memory. See your MS-DOS
documentation for more information on the correct FILES and BUFFERS
settings for your computer.
This problem occurs when all 512 root directory entries have been used.
This problem can also occur with fewer than 512 files and folder in the
root directory on a Windows 95 machine, because Windows 95 uses
additional directory entries to store long file names.
Resolution: Move some files or folder out of the root directory.
For more information about errors when the root directory contains too
many files, please see the following article in the Microsoft Knowledge
Base:
ARTICLE-ID: Q120138
TITLE : Errors Creating Files or Folders in the Root Directory
We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
You can check the status of SHARE by typing the following command at the MS-DOS prompt (you should exit Windows first instead of using the MS-DOS Prompt icon in Program Manager):
mem/m share
mem/c | more
The ATM and QEMM memory manager products included here are manufactured by Adobe Systems, Inc., and Quarterdeck Office Systems, respectively, vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
The following table lists the available versions of the Word 6.0a Patch. These files are available for download from the Microsoft Software Library.
File name Snumber Description
-----------------------------------------------------------------------
~ WORD60A.EXE (size: 757601 bytes)
S14572 US/English version of Word
~ UK60A.EXE (size: 738470 bytes)
S14613 UK/English version of Word
~ AUSWRD6A.EXE (size: 734472 bytes)
S14614 Australian/English version of Word
~ AUSOFF6A.EXE (size: 737306 bytes)
S14648 Australian/English Office version of Word
~ CANW60A.EXE (size: 988394 bytes)
S14672 Canadian/English version of Word
ARTICLE-ID: Q119591
TITLE : How to Obtain Microsoft Support Files from Online Services
ARTICLE-ID: Q119591
TITLE : How to Obtain Microsoft Support Files from Online
Services
If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:
http://www.microsoft.com/worldwide/default.htm
KBCategory: kbusage kbtshoot KBSubcategory: Additional query words: 6.0 tshoot size winword custsales word6 6.0a 6.0c
Version : 6.0 6.0a 6.0c
Platform : WINDOWSLast Reviewed: February 5, 1998