Underline Problems with HP LaserJet 4/4M

ID: Q106472

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

If you use the Hewlett-Packard (HP) LaserJet 4/4M printer driver 31.V1.18 or 31.V1.20 with Word 6.0 for Windows, the following underline problems occur:

Single underlined sentences stop underlining at the end of each sentence or when italicized text is used. Therefore, between the sentences there is a gap of white space as large as the number of spaces between the sentences.
Word for Windows has problems printing a dotted underline with small font point sizes (smaller than 8 point).
The underline will print as dashes. The width of the dashes is out of proportion to the size of the text.
Small caps regular characters (not uppercase characters) affect the width of the underline.

The HP LaserJet 4M printer driver that is included with Windows 95 does not exhibit any of these problems.

RESOLUTION

The underlining problems can be corrected by obtaining an updated HP Laserjet 4/4M driver version 31.V1.26 (HPPCL5E.DRV).

To obtain this update contact the Hewlett Packard Technical Support at the following Web address

   http://www.hp.com/cposupport/cpoindex.html

For more information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed this to be a problem when using the HP LaserJet 4/4M drivers 31.V1.18 or 31.V1.20.

MORE INFORMATION

The HPPCL5E.DRV printer driver is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: hplj hp4 hpiv winword word6

Keywords          : kbprint
Version           : 6.0 6.0a 6.0c
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfile

Last Reviewed: February 5, 1998