WD: "Cannot Save or Create File..." After Setup on Laptop

ID: Q110937

The information in this article applies to:

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, version 7.0
• Microsoft Word 97 for Windows

SYMPTOMS

After you install Word for Windows on a laptop computer, the following error message may occur when you attempt to start Word, even though you restarted (rebooted) the computer so the changes in your Autoexec.bat and Config.sys files could take effect:

   Word cannot save or create this file. Make sure the disk is not
   write protected. <path><filename>

CAUSE

When you restart (reboot) some laptop computers, they run in a standby mode instead of actually restarting. Therefore, MS-DOS does not process the modified Config.sys and Autoexec.bat files.

RESOLUTION

You must turn off the laptop computer and then turn it on again to fully restart (reboot) it. This causes the operating system to process the modified Autoexec.bat and Config.sys files so that the changes made by Word Setup can take effect.

REFERENCES

"Microsoft Word User's Guide," version 6.0, pages 1-13

KBCategory: KBSubcategory: Additional query words: 6.00 load share share.exe system files word7 word6 6.00a 6.00c 7.00 word95 word97 winword

Keywords          : kbsetup
Version           : 6.00 6.00a 6.00c 7.00 97
Platform          : WINDOWS

Last Reviewed: February 6, 1998