WD: Application Error Adjusting Ruler Margin When Frame Selected

ID: Q142951

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows NT, version 6.0
Microsoft Word for Windows 95, versions 7.0, 7.0a
Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS

When you adjust the margin on the ruler while you have a frame selected, you may receive one of the following types of error messages:

Word for Windows 95, versions 7.0, 7.0a

   This program has performed an illegal operation and will be shut
   down. If the problem persists, contact the program vendor.

When you click the Details button, you receive the following message:

   Winword caused an invalid page fault in module Winword.exe at
   0137:501bb037.

Word for Windows, Versions 6.0, 6.0a, 6.0c

   Winword caused a General Protection Fault in module Winword.exe at
   00e3:0d21

Word for Windows NT, version 6.0

   An application error has occurred and an application error log is
   being generated.

   Ntword.exe
   Exception: access violation (0xc0000005), Address: 0x0040201b

Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

   Sorry, a system error occurred,
   "Microsoft Word"
   error type 11

RESOLUTION

To resolve this problem, upgrade to the latest version of Microsoft Word.

To work around this problem, make sure the frame is not selected before you adjust the margin on the ruler.

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. This problem was corrected in Microsoft Word 97 for Windows and Microsoft Word 98 Macintosh Edition.

Additional query words: gpf gp fault general protection fault invalid page fault access violation application error crash crashes crashed type 11 hang hung frozen freeze shut down shuts down unexpectedly unexpected quit margin release adjusting adjusted changed reset margins left right framed frame selection selected

Keywords          : kberrmsg kbui wordnt winword kbframe ntword macword kbtable word6 word7 word95 
Version           : MACINTOSH:6.0,6.0.1,6.0.1a; WINDOWS:6.0,6.0a,6.0c,7.0
Platform          : MACINTOSH WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: January 22, 1999