WD: Cannot Print After Canceling Using HPDJ820CXi Driver

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

When you cancel printing to a Hewlett-Packard (HP) DeskJet 820CXi printer in Word, and then try to print again, you may experience the following symptoms:

Case 1

Word flashes the "Printing" dialog box.

Case 2

You may receive the following error message when you try to print after canceling printing a second time

      Printer Driver Busy
      Another software application is using the printer.
      Cancel printing and wait until the other software program has
      finished. Try printing again.

   followed by this message:

      Windows cannot print due to a problem with the current printer setup.
      Try one or more of the following:

      * Check the printer by printing a test page from Windows.
      * Make sure the printer is turned on and online.
      * Reinstall the printer driver.

CAUSE

These problems have been reported to occur when the following conditions are true:

• Background Printing is turned off.
• The HP DeskJet 820CXi driver version 8.2 is being used.

WORKAROUND

To work around this problem, use any of the following methods.

Method 1: Change Printers

In Word, change the printer to a different installed printer, change back to the HP DeskJet 820CXi printer, and then try printing again.

Method 2: Turn on Background Printing

1. On the Tools menu, click Options.

2. Click the Print tab.

3. Under Printing Options, click to select the Background Printing check box, and then click OK.

Method 3: Restart Windows

Save your document and quit Word. Also quit any other programs you may have open. Then, quit and restart Windows. Start Word, open your document, and try printing to the HP DeskJet 820CXi again.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.