WD: Data Lost Using the Data Form Dialog Box

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

Mail merge data is not retained in the Data Form dialog box. (To locate the Data Form dialog box, on the Mail Merge Helper, click Edit under Data Source, and then select your document.)

CAUSE

This behavior occurs when you use the scroll bar to navigate through the fields in the Data Form dialog box. This behavior does not occur when you use the TAB key to navigate through the fields.

WORKAROUND

To preserve your data as you enter each record, use one of the following methods.

Method 1

In the data form, use the TAB key to move from one field to the next. (Use SHIFT+TAB to move to the previous field.)

Method 2

Click the View Source button in the Data Form dialog box to open the data as a Word document. Enter the data, and then save and close the document.

Method 3

Open the data source as a Word document.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.