WD: Envelope Address Shifts Printing to HP LaserJet 6p

ID: Q159749

The information in this article applies to:

• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows

SYMPTOMS

The return and delivery addresses are positioned incorrectly when you print an envelope to the Hewlett-Packard LaserJet 6P printer.

CAUSE

This problem occurs when you use the default feed method for the Hewlett- Packard LaserJet 6P printer driver. This printer driver sends incorrect envelope feed information to Microsoft Word.

WORKAROUND

To work around this problem, do the following.

1. On the Tools menu, click Envelopes And Labels.

2. Click the Envelopes tab.

3. Click the Options button.

4. Click the Printing Option tab.

5. In the Printing Options dialog box, select the left portrait icon (4th

   icon from the left), select the Face Up option, and click to clear the
   Clockwise Rotation option.

STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article. We are is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 7.0 7.0a 8.0 word7 word95 word8 word97 hplj6p hp laser jet shift shifted shifts shifting repositioned repositions repositioning moved moves moving left

Keywords          : kbprint kbualink97 kbenvelope 
Version           : 7.0 7.0a 97
Platform          : WINDOWS

Last Reviewed: April 13, 1999