WD: Errors, Problem Inserting CMYK JPEG Image

ID: Q158432

The information in this article applies to:

• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you insert a CMYK or a Joint Photographic Experts Group (JPEG) formatted graphic into a Word document, the graphic may be displayed as a box with an X inside it or you may receive one of the following error messages:

• Cannot open file.

  - or -

• This graphics file may be damaged and cannot be converted <filename>.

CAUSE

Microsoft Word version 7.x cannot convert CMYK JPEG graphics.

WORKAROUND

To work around this problem, use either of the following methods:

Method 1:

Use a different JPEG format, such as gray scale or RGB.

Method 2:

Use another graphic format that Word supports, such as Tagged Image File Format (TIFF), Encapsulated PostScript (EPS), CGM, BMP, or WMF.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed above.

Additional query words: 8.0 cyan yellow magenta black import importing convert converting windows metafile tagged image file format encapsulated postscript post script bitmap computer graphics metafile jpg joint photographic experts group red-green-blue

Keywords          : kbgraphic word8 word7 word95 
Version           : WINDOWS: 7.0 7.0a
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: January 21, 1999