WD: Print Selection May Hang System When Section Break Selected

ID: Q125176

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows 95, version 7.0, 7.0a
Microsoft Word for the Macintosh, version 6.0, 6.0.1, 6.0.1a

SYMPTOMS

If you try to print a selection from Word for Windows that contains more than one section, and each section has different headers or footers, you may receive the error message:

   Word cannot read the header or footer in this document. Save the
   document in Rich Text Format, close it, and then reopen it.

Clicking OK several times may close the error message and print the document, or it may cause your system to hang (stop responding).

WORKAROUND

To print across sections in a document, follow these steps:

1. On the File menu, click Print.

2. Click the Pages option.

3. In the Pages box, type the range of pages and sections you want to

   print. For example, to print from page 4 in section 2 to page 5 in
   section 5, type "p4s2-p5s5" (without the quotation marks).

4. Click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

This problem can happen with any type of printer.

Additional query words: crash crashed locks locked frozen freezes crashing quit quits stopped word6 crashes bomb frozen

Keywords          : kberrmsg kbprint winword macword word7 word95 
Version           : MACINTOSH:6.0,6.0.1,6.0.1a; WINDOWS:6.0,6.0a,6.0c,7.0,7.0a
Platform          : MACINTOSH WINDOWS
Issue type        : kbhowto

Last Reviewed: April 14, 1999