WD: Problems Running ClipArt Gallery

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

When you attempt to start ClipArt Gallery, you may receive the following error message

   The server application, source file, or item cannot be found.
   Make sure the application is properly installed and that it has
   not been deleted, moved, or renamed.

   Unable to Load Object Linking and Embedding Libraries

CAUSE

The above error may be caused by one of the following conditions.

Case 1:

The Shared Code Manager and the Shared Code Folder are missing, damaged, or not installed. The Shared Code Manager is an extension (located in your System:Extensions folder) that loads the dynamic-link library (DLL) files stored in the Shared Code Folder. The DLL files are:

• OLE Client Dll
• OLE Reg Dll
• OLE Server Dll

PowerPoint has never been installed, but you installed the ClipArt Gallery during Office setup.

Case 3:

You did not load the Shared Code Manager. For example, you turned off the Shared Code Manager in the System 7.5 Extensions Manager; or, if you are using an earlier version of the System software, you moved the Shared Code Manager or Shared Code Folder out of the Extensions folder.

RESOLUTION

To resolve this problem, use the appropriate method for your situation.

Case 1:

Remove the Shared Code Manager and the Shared Code Folder and then install or reinstall PowerPoint 4.0.

Case 2:

Install PowerPoint 4.0.

NOTE: If you have limited disk space, you can run Setup in maintenance mode to remove the PowerPoint files. Setup will not remove the Shared Code Manager and Shared Code folder.

Case 3:

Move the Shared Code Manager back into your System:Extensions folder or turn on the Shared Code Manager in the Extensions Manager (System 7.5).

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q137758
   TITLE     : Troubleshooting ClipArt Gallery Problems on the Macintosh