WD: Send Command Missing from File Menu

 Last reviewed: February 6, 1998
Article ID: Q97095
The information in this article applies to:
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Word for Windows NT, version 6.0
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word 97 for Windows

SYMPTOMS

In Word for Windows, the Send command does not appear on the File menu.

MORE INFORMATION

Word 97

Make sure you have installed Microsoft Exchange or any 32-bit e-mail program compatible with the Messaging Application Programming Interface (MAPI), or Lotus cc:Mail or any 16-bit e-mail program compatible with Vendor Independent Messaging (VIM). Check with your administrator about getting the proper e-mail program installed.

If you have installed Microsoft Exchange or a compatible e-mail program, make sure Mapi32.dll is in the Windows System folder.

If you have installed Lotus cc:Mail or a compatible e-mail program, make sure Mapivi32.dll, Mapivitk.dll, and Mvthksvr.exe are in the Windows System folder.

For more information, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q167314
   TITLE     : Off97: Errors Using Lotus Notes 4.5 and Microsoft Office 97

Word 7.0

The Microsoft Office version 7.0 programs are designed to work with a 32- bit MAPI client (such as Microsoft Exchange) or a 16-bit VIM application (such as Lotus cc:Mail and Lotus Notes Mail) on a computer running Windows 95. The Office version 7.0 and later programs do not work with Microsoft Mail (16-bit MAPI client) running under Windows 95.

For additional information, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q122658
   TITLE     : Office Setup Doesn't Give Option to Use Lotus cc:Mail

   ARTICLE-ID: Q 135468
   TITLE     : OFF: Hang Using Send/Add Routing Slip Command
Make sure you have installed Microsoft Exchange on your system or any mail system compatible with the Messaging Application Programming Interface [MAPI], or Lotus cc:Mail or any mail system compatible with Vendor Independent Messaging [VIM].

If you have installed Microsoft Exchange or a compatible mail system, make sure the WIN.INI file contains the following lines, or add them: 

   [MAIL]
   MAPI=1
For more information, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q141061
   TITLE     : PC MAPI: How to Determine if Simple MAPI Is Available
If you have installed Lotus cc:Mail or a compatible mail system, make sure MAPIVI32.DLL and MAPIVITK.DLL are in the Windows System folder.

Word 6.0

The Send command is available only if you have installed Microsoft Mail version 3.0 or later and the following entry is included in the Windows Win.ini file: 

   [Mail]
   MAPI=1
Word does not display the Send command on the File menu when the Win.ini file does not contain the above entry, even when you make the assignment using the Options command on the Tools menu. Word appears to accept the menu assignment, but Send does not appear on the menu you assigned it to. If you save the global glossary and command changes after you attempt to assign Send to a menu, Word saves the change to the menu structure but does not display the Send command unless the MAPI=1 line is present in the [Mail] section of the Win.ini file.

For more information, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q109833
   TITLE     : How to Switch from MAPI to VIM Electronic Mail Support

   ARTICLE-ID: Q109870
   TITLE     : Undocumented Settings for WINWORD6.INI, WIN.INI, EQNEDIT.INI

   ARTICLE-ID: Q 119785
   TITLE     : File Send Command Unavailable Using Lotus Notes Mail

MAPI
----
The Send command works correctly only if your mail program is MAPI compliant, regardless of the presence or absence of the Win.ini file entry mentioned above.

The MAPI=1 line in the [Mail] section of your Win.ini file also determines whether the Send Mail As Attachment option appears under on the General tab of the Options dialog box (on the Tools menu, click Options). If you select the Send Mail As Attachment option, Word embeds the current document as an attachment in a mail message. If you cancel the selection of this option, Word inserts the text of the current document in a mail message.

REFERENCES

"Microsoft Word for Windows User's Guide," version 2.0, pages 719-721, 810

For additional information, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q141386
   TITLE     : Using Send Command in 16-Bit Program Starts Microsoft
               Exchange

   ARTICLE-ID: Q142496
   TITLE     : Send Command from 32-Bit Program Starts Only MS Exchange

Additional query words: msmail filesend route grey gray greyed grayed
unavailable
Keywords : word6 word7 word8 word95 word97 wordnt
Version : 6.0 6.0a 6.0c 7.0 7.0a 97
Platform : WINDOWS

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Last reviewed: February 6, 1998
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