WD: Word Crashes Inserting File with Bookmark in Header, Footer

ID: Q142342

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows NT, version 6.0
Microsoft Word for Windows 95, versions 7.0, 7.0a
Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS

When you insert a document that contains a bookmark in the header or footer, you get a general protection (GP) fault (Windows), application error (Windows NT), illegal operation (Windows 95), or Type 11 error (Macintosh).

For example, in Windows 95, you receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

When you click Details, you receive the following message:

   Winword caused an invalid page fault in module Winword.exe at
   0137:500ec2a4.

STATUS

This problem was corrected in Microsoft Word 97 for Windows and Microsoft Word 98 Macintosh Edition.

WORKAROUND

To work around this problem, place the bookmarked text in the body of the document instead of the header or footer.

Additional query words: gpf gp fault general protection fault application error illegal operation type 11 crash invalid page fault

Keywords          : kberrmsg wordnt kbfield winword ntword macword word6 word7 word95 
Version           : WINDOWS:6.0,6.0a,6.0c,7.0; MACINTOSH:6.0,6.0.1,6.0.1a
Platform          : MACINTOSH WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: January 22, 1999