WD6: Can't Fax with MacComCenter or QuickLink II from Word 6.0

• Microsoft Word for the Macintosh, versions 6.0

SYMPTOMS

In Word 6.0 for the Macintosh, faxing with Smith Micro's MacComCenter or QuickLink II fax packages will not work. Word acts as if it's spooling the information to the fax driver, but MacComCenter does not activate itself, and no fax is sent.

CAUSE

This problem is caused by an incompatibility between Word 6.0 and these two fax products.

RESOLUTION

Update to Word version 6.0.1. To obtain Word 6.0.1, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

   http://www.microsoft.com/worldwide/default.htm

STATUS

Microsoft has confirmed this to be a problem in Word version 6.0 for the Macintosh. This problem was corrected in Word version 6.0.1 for the Macintosh.

MORE INFORMATION

MacComCenter and QuickLink II are manufactured by Smith Micro, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For more information about MacComCenter or QuickLink II, contact Smith Micro.

For information about how to contact Smith Micro, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z