WD6X: Refresh Problems When Scrolling in PowerBook 2400 and 3400

• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a

SYMPTOMS

When you scroll through a Microsoft Word document, you may see one or more of the following effects:

• The ruler redraws itself and you see multiple "rulers" on the screen.

      -or-
  

• The status bar redraws itself and you see multiple "status bars" on the screen.

• You have the PowerBook toolbar displayed.

      -and-
  

• The document is partially underneath the PowerBook toolbar.

CAUSE

These problems occur in Normal view when you use the Macintosh Operating System Version, 8.0 with a PowerBook 3400. Apple has confirmed this to be a problem with a QuickDraw acceleration module specific to the PowerBook 3400.

WORKAROUND

To work around these problems, use the appropriate method for your situation.

Ruler and Status Bar

To scroll through your Word document without screen refresh problems, use page layout view by clicking Page Layout on the View menu.

PowerBook Toolbar

To prevent screen fluctuations, either turn off the toolbar or resize Word so it does not appear under the PowerBook toolbar.

MORE INFORMATION

The PowerBook is manufactured by Apple, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Apple has reported that this also occurred in a PowerBook 2400, but was fixed for the PowerBook G3 in System 8.1

Reports indicate that Apple has fixed this problem in System 8.1. Please contact Apple for additional information.

For more information about how to contact Apple, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z