WD6X: Word Hangs When Launched with Corrupted Fonts

ID: q122501

The information in this article applies to:

• Microsoft Word for Macintosh, version 6.0

SYMPTOMS

When starting Microsoft Word, you receive a System Error or a Type 1 error and your computer may stop responding.

CAUSE

If Word stops responding immediately after installation, you may have a corrupted font. Unlike Word 5.x, Word 6.0 enumerates the fonts when you start the program. This allows Word to determine whether or not the font supports kerning and other font attributes. By contrast, Word 5.x does not enumerate the fonts, and you would experience problems only if you used the corrupted font in your document.

RESOLUTION

To resolve this problem, upgrade to the latest version of Microsoft Word.

To work around this problem, isolate and remove the corrupted font.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word version 6.0 for the Macintosh. This problem was corrected in Word version 6.0.1 for the Macintosh.

Additional query words: font type 1 system error crash hang freeze freezes frozen Launch Boot

Keywords          : kbenv kbprint kbwdinternet macword word6 
Version           : MACINTOSH:6.0
Platform          : MACINTOSH
Issue type        : kbprb
Solution Type     : kbfix

Last Reviewed: November 13, 1998