WD97: Avery Label Wizard Setup Gives Error, Hangs, or Crashes

ID: Q173149

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you run the Avery Label Wizard Setup program, you may experience either of the following symptoms:

The Setup program hangs (stops responding) at the end of Setup.
-or-
You receive the following error message:
```
      Can't quit at this time.
```

In addition, depending on which components were installed during Office Setup, the following error message may be displayed:

   Winword caused an invalid page fault in module <unknown>.

CAUSE

This behavior occurs when all of the following conditions are true:

Microsoft Office 97 has been installed.
-and-
Microsoft Word 97 and the Office Assistant components are installed.
-and-
Microsoft Word 97 has never been started.

MORE INFORMATION

The Avery products included here are manufactured by Avery Dennison, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The Avery Label Wizard is a third-party add-on for Microsoft Word that is found in the ValuPack on the Word and Office compact disc.

Once you get through the error messages, the Wizard will operate properly; however, you will not be able to uninstall the Wizard using the Add Remove Programs icon in Control Panel (to access Control Panel, click the Start menu, point to Settings, and click Control Panel).

REFERENCES

For more information about the Avery Wizard, see the Readme.doc file in the Averywiz folder, located in the Valupack folder on the Office 97 or Word 97 CD.

If you need help using the Avery Wizard, and cannot find the answer in Avery Wizard Help, contact Avery Technical Support. For information about how to contact Avery, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about the Avery Label Wizard, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162759
   TITLE     : WD: Avery Label Wizard Available for Word

   ARTICLE-ID: Q155945
   TITLE     : WD97: Additional Word Templates Available in ValuPack Folder

   ARTICLE-ID: Q163549
   TITLE     : WD97: Downloads and Updates Available from Microsoft

For more information about creating labels, click the Office Assistant, type "mailing labels," click Search, and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Additional query words: 8.0 8.00 crash lock freeze

Keywords          : winword word97 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: April 9, 1999