DOCUMENT:Q174985  13-MAY-2001  [word97]
TITLE   :WD97: Cannot Check for AutoUpdate After Installing IE 4.0
PRODUCT :Word 97 for Windows
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbdta winword word97 kbwdinternet

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
 - Microsoft Internet Explorer version 4.0 for Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to check for an AutoUpdate from Word, you may receive the
following error message:

   AutoUpdate could not download a newer version. Word could not connect to the
   Internet, or the Internet connection returned an error. To retry the update,
   click AutoUpdate on the Tools menu.

NOTE: To check for an AutoUpdate from Word, you must have an HTML document open
so the AutoUpdate command is available on the Tools menu.

WORKAROUND
==========

You can use your Web browser to connect to the Web Documents Toolkit for Word
Web page and manually check whether the latest version is available. To do this,
follow these steps:

1. Connect to the following Microsoft World Wide Web site:

   http://office.microsoft.com/downloads/9798/wd97au.aspx
   (http://office.microsoft.com/downloads/9798/wd97au.aspx)

2. Click the Web Documents Toolkit for Word item.

3. Follow the directions for downloading the Wd97au.exe file.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


MORE INFORMATION
================

For additional information, please see the following articles in the Microsoft
Knowledge Base:

   Q163299 WD97: Web Page Authoring Tools AutoUpdate

   Q172502 WD97: Troubleshooting Setup for the Web AutoUpdate Feature

   Q172747 WD97: What's New in the Web Page Authoring Tools Update

Additional query words: internet explorer 4.0 ie4 ie40 ie4.0

======================================================================
Keywords          : kbdta winword word97 kbwdinternet 
Technology        : kbWordSearch kbIEsearch kbWord97 kbWord97Search kbZNotKeyword2 kbIE95Search kbZNotKeyword3 kbIE400Win95
Version           : :4.0
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.