DOCUMENT:Q166953  20-FEB-2002  [word97]
TITLE   :WD97: Cannot Locate Msconv97.dll When Converting Files
PRODUCT :Word 97 for Windows
PROD/VER::
OPER/SYS:
KEYWORDS:kbinterop kbusage word97

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
 - the operating system: Microsoft Windows 95 
-------------------------------------------------------------------------------


IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, you should first make a backup copy of the
registry files (System.dat and User.dat). Both are hidden files in the
Windows folder.

SYMPTOMS
========

When you try to open a document that was created in non-Word format, you may
receive one of the following error messages:

   Cannot locate Msconv97.dll.

   -or-

   Cannot locate conversions library.

CAUSE
-----

There are two possible causes:

 - The Msconv97.dll file is in the wrong location. You will receive the error
   message if the Msconv97.dll file is in a different location from the text
   converters.

 - The Wpft632.cnv file was incorrectly installed. If Office 95 is installed on
   your computer and if you install any 97-series Microsoft program, Wpft632.cnv
   is re-installed and registered. Some programs, such as Microsoft Publisher
   97, install or update the Wpft632.cnv file and register it. When the 97
   programs are subsequently uninstalled, some of those components or registry
   entries may not be removed.

RESOLUTION
==========

If the Files Are in the Wrong Location
--------------------------------------


Use one of the following methods to correct the problem:

Method 1:

Remove the text converters that are not in the \Microsoft Shared\Textconv
directory and run Microsoft Office Setup to install them to the correct
directory.

Method 2:

Copy the Msconv97.dll file to the directory that contains the text converters.
The most likely directory is \Msapps\Textconv.

If You Suspect That Msconv97.dll or Wpft632.cnv Was Installed Incorrectly
-------------------------------------------------------------------------

1. Search the hard disk drive for any occurrences of Msconv97.dll and
   Wpft632.cnv and rename those files.

2. Remove the following registry entries:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\CNVCORE

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
         \SharedDLLs

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools
         \Text Converters\Import\WordPerfect6x

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools
         \Text Converters\Import\WrdPrfctDOS

   WARNING: Using Registry Editor incorrectly can cause serious problems that may
   require you to reinstall Windows 95. Microsoft cannot guarantee that problems
   resulting from the incorrect use of Registry Editor can be solved. Use
   Registry Editor at your own risk.

   For information about how to edit the registry, view the Changing Keys And
   Values online Help topic in Registry Editor (Regedit.exe). Note that you
   should make a backup copy of the registry files (System.dat and User.dat)
   before you edit the registry.

3. Run Office 95 Setup and remove all of the text converters. Choose Yes to
   remove shared components. If you are correcting an Office 97 installation,
   perform a Remove All of Office 95.

4. If you are restoring an Office 95 installation, run Office 95 Setup and
   reinstall the text converters you want to use. If you are correcting an
   Office 97 installation, reinstall the Office 97 text converters you want to
   use.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products listed at
the beginning of this article.


MORE INFORMATION
================

When you uninstall FrontPage, Office 95, or Office 97, the proofing tools and
text converters of the remaining applications may not work as expected. For more
information, please see the following article in the Microsoft Knowledge Base:

   Q160226 Can't Use Proofing Tools (Spelling Checker) or Text Converters

REFERENCES
==========

For more information on troubleshooting document conversion, please see the
following articles in the Microsoft Knowledge Base:

   Q114168 Troubleshooting Guide: Converting Docs in Word for Windows

   Q157089 Limitations of Converting from WordPerfect 6.x to Word 97

   Q162987 WD97: Supported Non-Word File Formats

Additional query words: maintenance mode office off97

======================================================================
Keywords          : kbinterop kbusage word97 
Technology        : kbOSWin95 kbWordSearch kbOSWinSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.