DOCUMENT:Q170405  14-NOV-2000  [word97]
TITLE   :WD97: Changes to Compatibility Options Not Saved in Normal.dot
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbinterop kbusage winword word97

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Word 97 for Windows 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you modify the compatibility options in Microsoft Word 97 and then click
Default to save the changes to the Normal.dot template, those changes are not
applied to new documents based on the Normal.dot template.

RESOLUTION
==========

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, follow these steps:

1. On the File menu, click Open.

2. In the Files Of Type list, click Document Templates.

3. Navigate to the User Template directory or to the directory where the
   Normal.dot file is located. The default location is:

   C:\Program Files\Microsoft Office\Templates

4. Click the Normal.dot icon, and then click Open.

5. On the Tools menu, click Options.

6. On the Compatibility tab, make the necessary changes under Options and then
   click OK.

7. Save and close the Normal.dot template.

The changes will be applied to new documents created with the Normal.dot
template.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.
This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the
Microsoft Knowledge Base:

   Q172475 OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION
================

The compatibility options allow you to customize the way Word converts certain
types of formatting from other word processors.

REFERENCES
==========

For more information about the compatibility options, please see the following
article in the Microsoft Knowledge Base:

   Q166016 WD97: Word Compatibility Options Described

For more information about the compatibility options, click the Office Assistant,
type "compatibility options" (without the quotation marks), click Search, and
then click the "Customize Word to work with converted documents" topic.

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

   Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: sr1 release1 8.0 8.00 wordperfect perfect

======================================================================
Keywords          : kbinterop kbusage winword word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.