WD97: Document Menu Unavailable in Word Viewer

• Microsoft Word Viewer 97

SYMPTOMS

In Microsoft Word Viewer 97, if you maximize the document window, the document menu is unavailable and the document icon (the icon in the upper- right corner of the windows) changes from a Word icon to a Windows icon.

RESOLUTION

The options that should be available on the document menu when the document is maximized are Restore, Minimize, and Close.

To work around this problem, use the appropriate method below.

To Restore the Document

Click the Restore button.

The Restore button is the center button in the upper-right corner of the document window. It is located above the vertical scrollbar and below the Maximize button.

To Minimize the Document

Click the Minimize button.

The Minimize button is the left most button in the upper-right corner of the document window.

To Close the Document

To close the document, do any of the following:

• Click the Close button.

  The Close button is the right-most button in the upper-right corner of the document window. The close button has an 'X' on it.

      -or-
  

• On the File menu, click Close.

      -or-
  

• Press CTRL+W on the keyboard.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

To obtain help with Microsoft Word Viewer 97, please see the following resources:

• Microsoft's World Wide Web Site on the Internet:

       http://www.microsoft.com/word/internet/viewer/default.htm
  

• Refer to the accompanying Readme.doc file for product information and support options.
• Microsoft offers Word Viewer support on the standard Microsoft Word for Windows Technical Support phone line, at (425) 462-9673.

Keywords          : wdvw97 word97 kbui
Version           : 97
Platform          : WINDOWS
Issue type        : kbbug