DOCUMENT:Q158482 14-NOV-2000 [word97] TITLE :WD97: Envelopes Printed Upside Down on Hewlett-Packard 5si/5si PRODUCT :Word 97 for Windows PROD/VER:WINDOWS:97 OPER/SYS: KEYWORDS:kbualink97 kbdta kbenvelope ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Word 97 for Windows ------------------------------------------------------------------------------- SYMPTOMS ======== When you print an envelope to a Hewlett-Packard (HP) LaserJet 5si/5si MX PS printer, the delivery and return addresses are printed upside down. This problem occurs regardless of whether the Clockwise Rotation check box is selected on the Printing Options tab. (To locate this option, click Envelopes And Labels on the Tools menu. On the Envelopes tab, click Options, and then click Printing Options.) WORKAROUND ========== To work around this problem, feed the envelope as shown on the printer. Do not feed the envelope based on what you see in the preset. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: 8.0 word8 word97 laser jet hp5 hp5si postscript post script scrip incorrect wrong rotated ====================================================================== Keywords : kbualink97 kbdta kbenvelope Technology : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2 Version : WINDOWS:97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.