WD97: Err Msg: "..Invalid Page Fault.." When Inserting a Symbol

ID: Q177059

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you click Symbol on the Insert menu, you may receive the following error message:

   This program has performed an illegal operation and will be shut
   down.

   If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

   <application> caused an invalid page fault in module ATM32.DLL at
   <address>.

RESOLUTION

To resolve this problem, obtain Adobe Type Manager (ATM) version 3.02 or later.

If you are unable to obtain Adobe Type Manager 3.02 or later, disable Adobe Type Manager by modifying the System.ini file in the Windows folder. To do this, follow these steps:

1. Quit Word and all other active programs.

2. In Notepad, open the System.ini file located in the Windows folder.

   NOTE: Make a backup copy of the System.ini file before you attempt to
   make any changes to the file.

3. In the [Boot] section, find the following lines for ATM:

      SYSTEM.DRV=ATMSYS.DRV
      ATM.SYSTEM.DRV=SYSTEM.DRV

4. In front of each line, type a semicolon (;).

5. On a new line in the [Boot] section, type the following line:

      SYSTEM.DRV=SYSTEM.DRV

   NOTE: The [Boot] section of your System.ini should look similar to the
   following:

      [Boot]
      ;SYSTEM.DRV=ATMSYS.DRV
      ;ATM.SYSTEM.DRV=SYSTEM.DRV
      SYSTEM.DRV=SYSTEM.DRV

6. Save and close the System.ini file.

7. Restart Windows for your changes to take effect.

For additional information about disabling ATM, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q69692
   TITLE     : Disabling Adobe Type Manager from Windows

STATUS

This problem occurs when you use the Microsoft products listed at the beginning of this article and Adobe Type Manager versions 2.5, 2.6, or 3.0.

MORE INFORMATION

For more information about how to disable, uninstall, or upgrade Adobe Type Manager, please contact Adobe Systems, Inc.

For information about how to contact Adobe, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q113444
   TITLE     : WD: Courier Text Printed with Underline with ATM 2.5 or
               Later

Adobe Type Manager is manufactured by Adobe Systems Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: errmsg gpf ipf

Keywords          : word97 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb
Solution Type     : kbfix

Last Reviewed: February 12, 1999