DOCUMENT:Q162545  14-NOV-2000  [word97]
TITLE   :WD97: Launching Word Corrupts Tseng Labs ET6000 Video
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kb3rdparty kbdisplay word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

After you start Microsoft Word 97 on a system using the Tseng Labs ET6000 video
chipset, the images displayed on the screen may become distorted. When you quit
Word, the problem remains.

The system may appear hung due to the screen corruption; however, other than the
distorted images on the screen, the system continues to operate normally.

CAUSE
=====

This problem occurs on systems using Tseng Labs ET6000 video driver version
4.03.1400.


RESOLUTION
==========

To resolve this problem, replace the existing Tseng video driver with version
4.03.3600 or later.

For information about how to obtain the updated Tseng Labs ET6000 video driver,
see the Tseng Labs Web page at

   http://www.tseng.com

Or query in the Knowledge Base for one of the following articles:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION
================

The following is a list of video cards that use the ET6000 video chipset. This
is not a complete list.

   California Graphics SunTracer 6000
   Hercules Dynamite 128/Video
   Jazz G-Force 128
   Media Vision PROAxcel 128
   Mirage Z-128
   STB LIGHTSPEED 128
   VideoLogic GraphixStar 600
   JATON Video-58P 128 bit

ET6000 video chipset is manufactured by Tseng Labs, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 8.0 distorted random garbage corruption gforce actt

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Keywords          : kb3rdparty kbdisplay word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97

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