DOCUMENT:Q166868  31-JUL-2001  [word97]
TITLE   :WD97: Properties (Summary Info) Comments in Wrong Format/Missing
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:6.0,6.0a,6.0c,7.0,7.0a,97
OPER/SYS:
KEYWORDS:kbinterop kbusage kbconversion word97 wordconvert

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
 - Microsoft Word for Windows 95, versions 7.0, 7.0a 
 - Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c 
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SYMPTOMS
========

When you open a Word 97 document in an earlier version of Word, the information
from the Comments box in the Properties dialog box (on the File menu, click
Properties) may be incorrectly formatted or may be missing.

NOTE: In Word 6.x, the Comments box is in the Summary Info dialog box (on the
File menu, click Summary Info).

Case 1:

When you save the file in "Word 6.0/95 (*.doc)" or "Rich Text Format (*.rtf)"
format and then open it in Word 6.x or 7.x, multiple paragraphs in the Comments
box are combined into a single paragraph.

Case 2:

The text from the Comments box is lost when you use the Word 97 Import Converter
to open the document.

For more information about the Word 97 Import Converter, please see the following
article in the Microsoft Knowledge Base:

   

   Q162214 WD: How to Obtain the Word 97-2000 Import Converter

CAUSE
=====

Case 1
------

The Microsoft Word 6.0/95 and the Rich Text Format (RTF) file converter of
Microsoft Word 97 cannot read linefeeds in the RTF format for the document
property.

Case 2
------

The Word 97 Converter is not identifying the Comments field for conversion to
earlier versions.

MORE INFORMATION
================

In Word 97, the document information is called Properties. On the File menu,
click Properties. In Word 6.0 and 7.0, the document information is called
Summary Info. On the File menu, click Summary Info.

REFERENCES
==========

For more information on what formatting is retained when you save in other
formats, please see the following resources:

Word Help
---------

Click the Office Assistant, type "Save as Word 7.0," click Search, and then click
to view "Results of saving Word 97 documents in other formats."

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Word Help is not installed on your computer, please see the
following article in the Microsoft Knowledge Base:

   

   Q120802 Office: How to Add/Remove a Single Office Program or Component

Office Resource Kit
-------------------

Chapter 15 of the "Office Resource Kit" also contains information about
formatting that is retained through the conversion process. The ORK is available
on the Microsoft Web site at:

   http://www.microsoft.com/office/ork/

For more information about how to obtain the Office Resource Kit (ISBN:
1-57231-329-3), call (800) MS-PRESS in the United States or (800) 667-1115 in
Canada.

Additional query words:

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Keywords          : kbinterop kbusage kbconversion word97 wordconvert 
Technology        : kbWordSearch kbWord97 kbWord97Search kbWord95Search kbZNotKeyword2 kbWord600 kbWord600a kbWord600c kbWord95 kbWord95a
Version           : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a,97
Issue type        : kbprb

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