WD97: Some Graphic Filters Not Installed During Setup

ID: Q158009

The information in this article applies to:

Microsoft Word 97 for Windows
Microsoft Office 97 for Windows

SYMPTOMS

You are unable to insert a clipart or graphic file in Word and you may receive the following error message:

   Microsoft Word: An error occurred while importing this file. <filename>

CAUSE

When you try to insert a graphic or clipart picture into Word 97, a graphic filter must be available for Word to convert the graphic or clipart picture. If Word does not recognize the graphic type, Word presents the Convert File dialog.

If the filter for the graphic you are inserting is not present on this list, then the filter is not installed. Follow the steps below to install the graphic filter.

If the graphic filter is listed here, and you select it and click OK, and the graphic still does not insert, the filter or the graphic may be bad.

RESOLUTION

 1. Quit Word and/or Office.

 2. On the Start menu, point to Settings, then click Control Panel.

 3. Double-click Add/Remove Programs.

 4. Click the Install/Uninstall tab.

 5. In the list of installed software, select either Microsoft Word 97
    or Microsoft Office 97. Then click Add/Remove. The Setup program
    starts.

 6. On the Setup screen, click Add/Remove.

 7. On the Maintenance screen, under Options, select Converters and
    Filters. (Do not clear the check mark if it already exists for
    Converters and Filters.) Then click Change Option.

 8. On the Converters and Filters screen, select (do not remove the
    check mark if it exists) Graphic Filters. Then click Change Option.

 9. On the Graphic filters screen, select each of the desired graphic
    filters to install. Then click OK.

10. Click OK to move back to the Setup Maintenance screen. Then click

    Continue and complete the Setup process.

MORE INFORMATION

Installed during Typical Setup          NOT installed during Typical Setup

-------------------------------------- ----------------------------------

Tag Image File Format Import (TIFF)     Truevision Targa Import
Encapsulated Postscript Import (EPS)    AutoCAD DXF Import
Windows Bitmap Import (BMP)             Micrografx Designer/Draw Import
Enhanced Metafile Import (EMS)          CorelDRAW Import
WordPerfect Graphics (WPG)              Computer Graphics Metafile Import
Kodak Photo CD                          PC Paintbrush PCX Import

Macintosh PICT Windows Metafile (WMF) Graphics Interchange Format (GIF) JPEG File Interchange Format (JPG) Portable Network Graphics Format (PNG)

There are five graphic filters that are built-into Word 97. These filters are embedded into the Winword.exe and are independent of the filters installed through the Setup program:

Enhanced Metafile Import (EMS)
Windows Bitmap Import (BMP)
Windows Metafile Import (WMF)
JPEG File Interchange Format Import (JPG)
Portable Network Graphics (PNG)

These four graphic filters are installable through the Setup program for compatibility reasons with the rest of the Microsoft Office Suite. In other Words, these filters are installed so that graphics can be imported into the other Office applications, such as Excel.

For more information on exactly which components are installed during each type of Setup, please check Word help:

1. On the Help menu, click Contents and Index.

2. On the "Help Topics: Microsoft Word" screen, select the Contents tab.

3. Double-click the "Installing and Removing Word" book.

4. Double-click the "Install or remove individual components" topic.

5. On the help window, under step 5, click the arrow button for the line

   that states: "For the location of components in Setup..."

KBCategory: kbsetup kberrmsg KBSubcategory: Additional query words: 97 8.0 word8 word97 available present missing

Keywords          : kbualink97
Version           : 97
Platform          : WINDOWS

Last Reviewed: December 17, 1998