ID: Q171418
The information in this article applies to:
When the default template in Microsoft Word uses page layout view and Microsoft Outlook uses Word as its e-mail editor, the default view in Word changes to normal view.
To work around this problem, do not use Word as the e-mail editor in Outlook. To do this, follow these steps:
1. In Microsoft Outlook, click Options on the Tools menu.
2. On the E-mail tab, click to clear the "Use Microsoft Word as the e-mail
   editor" check box, and then click OK.
For additional information, please see the following article in the
Microsoft Knowledge Base:
   ARTICLE-ID: Q159476
   TITLE     : WD97: How to Enable, Disable Microsoft Word as the E-Mail
               Editor
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
Additional query words: 8.0 ol97
Keywords          : kbinterop kbui word97 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Last Reviewed: December 18, 1998