WD97: WordMail Errors After Remove All of Project 4.1a

ID: Q169526

The information in this article applies to:

• Microsoft Word 97 for Windows
• Microsoft Project for Windows 95, version 4.1a
• Microsoft Exchange, version 4.0
• Microsoft Outlook 97

SYMPTOMS

If you perform a Remove All in Microsoft Project 4.1a Setup, you may receive the following error messages when you try to open a mail message with Microsoft Word set as your e-mail editor:

   In Microsoft Outlook
   --------------------

      This form requires Word as your e-mail editor, but Word is either
      busy or cannot be found. The form will be opened in the Outlook
      editor instead.

   In Microsoft Exchange
   ---------------------

      The command you specified could not be carried out. MAPI Error.

CAUSE

The Microsoft Project 4.1a Setup program removes some registry entries that are needed for WordMail.

WORKAROUND

Re-install Microsoft Word 97 for Windows.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Project for Windows 95, version 4.1a.

REFERENCES

For more information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q162970
   TITLE: Installing Project 4.x Breaks Office 97 Spell Check

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office Program or
               Component

Keywords          : kbinterop kbusage winword word97 
Version           : 4.0 4.1a 97
Platform          : WINDOWS
Issue type        : kbbug

Last Reviewed: December 18, 1998