DOCUMENT:Q176286  14-NOV-2000  [word97]
TITLE   :WD97: WordMail Template Not Displayed If Document Sent from Word
PRODUCT :Word 97 for Windows
PROD/VER:WINDOWS:97
OPER/SYS:
KEYWORDS:kbdta winword word97

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The information in this article applies to:

 - Microsoft Word 97 for Windows 
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SYMPTOMS
========

When you click "Send To Mail Recipient" on the File menu in Word, the WordMail
design template is not displayed in the new mail message.

This problem occurs regardless of the view (for example, page layout or online
layout view) and of whether you are sending as an attachment from Word.

CAUSE
=====

This problem occurs when any of the following e-mail templates is selected when
Word is your e-mail editor:

 - Flame.dot

 - Hitech.dot

 - Midnight.dot

 - Ocean.dot

 - Rain.dot

 - Urgent.dot

WORKAROUND
==========

To keep the e-mail template look in your e-mail message, use one of the
following methods.

Method 1: Insert the Word Document in a New Mail Message
--------------------------------------------------------

1. In Word, save and close your document.

2. In Microsoft Outlook, with Word as your e-mail editor, on the File menu,
   point to New and then click Mail Message.

3. Move the insertion point to the message area of your new mail message, and
   then on the Insert menu, click File.

   NOTE: To send the Word document as an attachment, ensure the As Attachment
   check box is selected.

4. Point to and click to select the file you saved in step 1, and then click OK.

Method 2: Copy and Paste Your Word Document in a New Mail Message
-----------------------------------------------------------------

1. In your Word document, on the Edit menu, click Select All.

2. On the Edit menu, click Copy.

3. In Microsoft Outlook, with Word as your e-mail editor, on the File menu,
   point to New and then click Mail Message.

4. Move the insertion point to the message area of your new mail message, On the
   Edit menu, click Paste.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

For additional information, please see the following article in the Microsoft
Knowledge Base:

   

   Q159476 WD97: How to Enable, Disable Microsoft Word as the E-Mail Editor

For more information about e-mail templates in Microsoft Outlook, click the
Office Assistant, type "email template," click Search, and then click to view
"Change the Look of Your WordMail Messages."

NOTE: If the Assistant is hidden, click the Office Assistant button on the
Standard toolbar. If Microsoft Help is not installed on your computer, please
see the following article in the Microsoft Knowledge Base:

   

   Q120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: word mail outlook exchange

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Keywords          : kbdta winword word97 
Technology        : kbWordSearch kbWord97 kbWord97Search kbZNotKeyword2
Version           : WINDOWS:97
Issue type        : kbbug
Solution Type     : kbpending

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