WD98: Error Inserting Word Object into PowerPoint Slide

• Microsoft Word 98 Macintosh Edition
• Microsoft PowerPoint 98 Macintosh Edition

SYMPTOMS

When you insert a Microsoft Word Document object into a Microsoft PowerPoint slide, you will receive the following error message:

   The server application, source file, or item can't be found. You should
   reinstall the server application.

   Word cannot load the Microsoft Office 98 Shared libraries. There may
   not be enough free memory to load the libraries or files may have been
   moved from their originally installed locations.

   Try the following:

   - In the Memory Control Panel, make sure Virtual Memory is turned on.
     If you turn it on, restart your computer.

   - Move the Word back to the Microsoft Office 98 folder.

   - Reinstall Word using the installer program provided with the software
     to make sure all files needed to run Word are installed correctly.

NOTE: The default installation location is the Microsoft Office 98 folder; this may be different if you changed the default location of Word.

CAUSE

Either Virtual Memory has been turned off or the Microsoft Word Program file has been removed from the default location of the Microsoft Office 98 folder.

WORKAROUND

To work around this problem, make sure that the virtual memory setting is on and that the Microsoft Word Program file is in the appropriate location.

Ensuring That the Virtual Memory Setting Is Turned On

To make sure that the Virtual Memory setting is turned on, follow these steps:

1. Close all programs.

2. Click the Apple icon, point to Control Panels, and then click Memory.

3. Under Virtual Memory, make sure On is selected. If it is not, turn it on and then close the Memory control panel.

4. On the Special menu, click Restart.

Verifying the Location of the Microsoft Word Program File

Make sure that the Microsoft Word Program file is in the folder to which the program was first installed.

To find the Microsoft Word Program file, do the following:

1. In the Macintosh finder, on the File menu, click Find.

2. Set Find Items to your Macintosh HD.

3. In the input box beside name contains, type Microsoft Word and then click Find.

4. On the results screen, under Kind, look for Application Program with the name "Microsoft Word," select it, and identify its location.

If the file cannot be found, or if the steps above did not work, then reinstall Word.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.