ID: Q110443
The information in this article applies to:
When you try to create a new document with the Letter Wizard, you may receive one of the following error messages:
-or-
-or-
DEVICE=C:\WINDOWS\IFSHLP.SYS
When this command is missing, you cannot perform certain file input and output (I/O) operations. It is necessary for local as well as network I/O operations.
The Letter Wizard cannot locate the prewritten letter template files. The Letter Wizard looks to the <WINWORD>\LETTERS subdirectory, by default, for all of the prewritten letters.
Increase the FILES setting in your CONFIG.SYS to 60. Use a text editor to place the following line in your CONFIG.SYS:
FILES=60
Situation 1: To correct this problem, move the LETTER1.DOT, LETTER2.DOT,
and LETTER3.DOT templates back to the directory specified
in the Tools, Options, File Locations template path.
Situation 2: Open your CONFIG.SYS file in a text editor such as Windows
Notepad and add the following line
DEVICE=C:\WINDOWS\IFSHLP.SYS
where "C:\WINDOWS" is your Windows program directory.
To correct this problem, ensure that the prewritten letter templates are in the <WINWORD>\LETTERS subdirectory, or modify the WORDWIZ.INI file to add the path for the prewritten letter template files. To modify the WORDWIZ.INI file:
1. Run Notepad and edit the WORDWIZ.INI file from the Windows directory.
2. Locate the [Letter Wizard] section and add the "letters-path=<path>"
line. For example:
[Letter Wizard]
letters-path=<path>
where <path> is the full path to where the prewritten letter templates
can be found.
3. Save the WORDWIZ.INI file, and exit Notepad.
KBCategory: kbusage KBSubcategory: Additional query words: 6.0 wizard letter error macword 6.0a 6.0c word6 winword
Version : 6.0 6.0a 6.0c
Platform : WINDOWS
Last Reviewed: February 5, 1998