ID: Q110659
The information in this article applies to:
When trying to print envelopes from Word version 6.0 for Windows to a Brother HL8 or HL8e printer, the delivery address may print too high on the envelope.
According to Brother technical support, the earlier Brother printers emulated the Hewlett-Packard (HP) LaserJet Plus printer. HL8 printers after 1988 and HL8e printers after 1992 emulate an HP LaserJet Series II.
To determine the emulation of the Brother printers, hold the Font button and turn on the power to the printer.
Microsoft is researching this problem and will post new information here as it becomes available.
To successfully print envelopes to Brother printers that print the address too high, change printer drivers to the Laserjet Plus.
Brother's technical support number is (800) 276-7746.
Word 2.0 used a printer heuristic of 768 to get the address to print in the correct location. Printer heuristics are not available in Word for Windows 6.0.
The Brother and HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
KBCategory: KBSubcategory: kbenvelope Additional query words: 6.0 HL-8 HL 8 HL-8e 8e word6 winword
Keywords : kbprint kbenvelope
Version : 6.0
Platform : WINDOWSLast Reviewed: January 1, 1999