Word 97 Converter Setup Couldn't Locate Compatible Version

 Last reviewed: July 31, 1997
Article ID: Q164955
The information in this article applies to:
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you attempt to install the Word 97 import converter, you may receive the following error message: 

   Microsoft Word 97 Converter setup was not completed for the following
   reason:

   Setup could not locate an installed version of Word compatible with the
   Word 8.0 converter. This converter is suitable for use with Microsoft
   Word 6.0 and 95 [7.0] only.

WORKAROUND

Re-install Microsoft Word. Then install the Microsoft Word 97 Converter.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If you are currently using Word 6.0 or Word 7.0 for Windows, you must install the Word 97 import converter. For additional information on obtaining the Word 97 file format converter, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q162214
   TITLE     : How to Obtain the Word 97 Converter

Keywords          : winword kbother kbsetup
Version           : 6.0 6.0a 6.0c 7.0 7.0a
Platform          : WINDOWS
Issue type        : kbbug

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 31, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.