ID: Q162196
The information in this article applies to:
This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.
The "Article Listing" section of this article includes a subset of Knowledge Base articles about Setup. Use the instructions in the "Ordering an Articles by E-Mail or by Fax" section of this article to order items from this list.
Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:
http://support.microsoft.com/support/default.asp
To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:
TO: mshelp@microsoft.com
SUBJECT: Q119591
For more information about how to order an article by e-mail, send an e-
mail message to the following e-mail address:
mshelp@microsoft.com
To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:
1. Dial the toll-free FastTips number:
(800) 936-4100
2. When prompted, select the appropriate number for the product you are
using (for example, for Microsoft Word, select 2).
3. When prompted, select the version of the product that you are using.
4. From the "FastTips Main Menu," select 1 to place a FastTips catalog
order.
5. At the "to order items from your catalog" prompt, select 1.
6. When prompted with the "at the tone, enter the item ID number followed
by the pound key" message, enter the Article ID number from the
following list and press # (use the numbers following "Q," but do not
include "Q").
NOTE: You can order up to five items at a time.
7. When prompted, select the fax option and enter your three-digit area
code and seven-digit fax number.
8. When you're finished ordering, hang up.
If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.
ARTICLE ID ARTICLE TITLE
Q79207 WinWord Setup Fails on Disk 2; DRIVPARM Solution
Q108918 "Cannot Save or Create File" Error Message
Q110937 "Cannot Save or Create File..." After Setup on Laptop
Q111248 XL: Saving .STF File in Excel May Cause Setup Error Messages
Q112496 "The Global Template Is Already Open..." Error Starting Word
Q112587 Setup Error Message "Cannot Change Properties of <Filename>"
Q113578 Setup Program on Drive Other Than Windows Drive
Q117475 Different Options Selected in Office Than in Application Setup
Q117546 Cannot Change from Workstation or Run From CD Setup Options
Q117636 Office: Can't Remove Office Application Using Office Setup
Q117639 In Setup the Space Required On Drive Value Is Not Exact
Q119008 Setup Not Completed Successfully; Error w/ Modified SETUP.STF
Q119837 Setup Program Keeps Requesting Disk 2
Q122582 Setup Err Msg: "Bad Setup Version Field"
Q123434 Multiple Entries in Lotus Notes Import/Export List
Q130581 OFF: Setup Fails from a Shared Location
Q132047 Word Cannot Find the Word Forms File MSWDS_EN.LEX
Q132374 How to Display Help on Running Setup Program with Switches
Q132978 Setup Program Creates MSCREATE.DIR File in Every Folder
Q132980 Setup Remove All Doesn't Remove Renamed Application Shortcut
Q132981 Online Registration Button Doesn't Appear During Setup
Q133161 Maintenance Mode Setup Does Not Remove Shared Programs
Q135479 SETUP: Space Required Incorrect for Item in Maintenance Mode
Q135577 Error Accessing Shared Application After Running Setup
Q135648 Troubleshooting Win95 Application Floppy Disk Problems
Q135653 Office: Default Custom Installation Same as Typical
Q136091 Invalid Destination Folder Error Performing Admin Install
Q136542 Office Setup Is Allowed to Continue When Low on Disk Space
Q137040 OFF: Can not access workgroup templates with CD-ROM Drive
Q137103 Cannot Run Setup If Installation Source Is Unavailable
Q137918 "Disk Is full..." or "ScanDisk Cannot Check the Drive..."
Q138010 Office Only Runs on Intel-Based Computers
Q138281 Office Setup Remove All Does Not Remove Registry Tree
Q139024 OFF: Extract Command Copies Cabinet File Structure
Q139418 Office: Can't Run Quiet Mode Workstation Installation from CD
Q139868 How to Install Missing Templates and Wizards
Q139883 Office Setup Returns Incorrect Amount of Free Disk Space
Q155945 Additional Word Templates Are Available in the ValuPack Folder
Q155962 Some Features Disabled After Setup
Q155977 How to Install More Templates and Wizards Using Setup
Q156444 OFF97: Service Pack Requirements for Windows NT Workstation
Q156818 OFF97: Internet Explorer 2.0 Required in Windows NT 3.51
Q157991 Word 97: How To Install Missing Clipart and Clipart Extra
Q158009 Word 97: Some Graphic Filters Not Installed During Setup
Q158069 OFF97: Products That Qualify for the Office Upgrade
Q158098 OFF97: Setup May Remove Older Components
Q158542 OFF97: Clip Gallery Takes a Long Time to Start
Q158747 OFF97: Problems with "Provide Feedback with Sound" Option
Q159417 System Requirements for Microsoft Word 97
Q160049 OFF97: How to Obtain Microsoft Office 97 on Floppy Disks
Q160530 OFF97: Networks Supported by Microsoft Office 97
Q161469 OFF97: Errors Appear Inserting OLE Objects or Binder Sections
Q161723 OFF97: Cannot Find MSO97.DLL Starting Program
End of Article List
Keywords : word8 word97 kbtlc
Version : 97
Platform : WINDOWS
Last Reviewed: February 8, 1998