DOCUMENT:Q130191  03-AUG-2001  [mspress]
TITLE   :Support Policies for Microsoft Press Books
PRODUCT :Microsoft Press
PROD/VER:
OPER/SYS:
KEYWORDS:

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SUMMARY
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Microsoft Press produces and distributes books and multimedia titles about
Microsoft products. This article provides basic support policies for Microsoft
Press books and multimedia titles.

Additional Microsoft Press Support information can be found at:

   http://www.microsoft.com/mspress/support

MORE INFORMATION
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General Support Policy
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Please search the Microsoft Knowledge Base prior to submitting your questions or
comments. Microsoft Press provides support information, including a search
facility for known errors or corrections, at the following Web site:

   http://www.microsoft.com/mspress/support/search.asp

For content issues not covered by this Web site, readers can send comments and
questions to the Microsoft Press Technical Support Team. Three email aliases are
provided, each focused on specific product segments:

   TKINPUT@microsoft.com (Training Kits, Readiness Reviews and Academic Learning
   Series (ALS) titles)
   RKINPUT@microsoft.com (Resource Kits)
   MSPINPUT@microsoft.com (all other MS Press books)

The email address for your book can typically be found on the Copyright page or
in the Introduction.

For Microsoft Press Interactive titles, contact 425-635-7033 for support. These
titles include:

 - Online Training Kits

 - Step by Step Interactive titles

 - Starts Here titles

 - Learn Now titles

 - Microsoft Enterprise Learning Library (MELL) eBooks

For additional support information, please visit the Microsoft Press Support FAQ
Web site,

   http://www.microsoft.com/mspress/support/faq.asp

NOTE: Microsoft Press does not have any connection with Microsoft Product
documentation. If a customer needs help picking the best Microsoft Press book
for their needs, have them call Microsoft Press Sales at 1-800-MS-PRESS.


Microsoft Press is committed to providing books containing reliable, useful, and
timely information about Microsoft products and related technology.

For more information on Microsoft books, including articles that describe known
errors in Microsoft Press books, query on the following word here in the
Microsoft Knowledge Base:

   bookbug


Additional query words: bookbug reskit devkit progref sbs

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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.